Michigan Security Guard Licensing Practice Test

What should a security guard do if approached by media following an incident?

1. Provide detailed information

2. Ignore the media

3. Refer them to the appropriate company spokesperson

4. Contact law enforcement immediately

The correct answer is: Refer them to the appropriate company spokesperson

When a security guard is approached by the media following an incident, referring them to the appropriate company spokesperson is the best option. This response ensures that any statements made to the media are consistent, accurate, and in line with the company’s policies. Security guards are typically not trained to handle media inquiries, and unauthorized statements could lead to misinformation or legal issues for both the individual and the company. Designating a spokesperson helps prevent the unauthorized disclosure of sensitive information and maintains professionalism during communication with the press. This practice is crucial for managing public perception and ensuring that all communications are carefully considered and approved by those with the appropriate knowledge and authority. Choosing to provide detailed information might lead to unintended consequences, such as sharing confidential details or making statements that could affect investigations. Ignoring the media might also send negative signals and create confusion, while contacting law enforcement is not necessary unless it's directly related to an ongoing investigation or there are immediate security concerns. Thus, referring to a spokesperson is the most appropriate and responsible action in such situations.