What must security guards do if they are unable to resolve a situation?

When confronted with a situation that cannot be resolved effectively, security guards are trained to escalate the issue appropriately. This means that rather than attempting to handle the matter independently, which could lead to increased risk or ineffective resolution, the correct course of action is to involve law enforcement or higher-level personnel who have more authority and expertise in managing complex situations.

Escalating the issue helps ensure that the situation is handled by individuals who are better equipped to deal with it, fostering a safer environment for everyone involved. Additionally, this procedure is in line with standard security practices, which emphasize teamwork and communication among staff and law enforcement, maintaining the integrity and safety of the environment.

Other options, such as trying to resolve the issue on their own or leaving the area, undermine the security guard's role and responsibilities. Calling the police immediately may not be necessary in all situations and could be deemed an overreaction, whereas escalating to higher personnel ensures that the response is tailored and proportional to the circumstance at hand.