What might be included in a security guard training program?

Conflict resolution strategies are a crucial component of a security guard training program because these professionals often encounter situations that require them to de-escalate tensions and resolve disputes effectively. Given the nature of their work, security guards must be equipped with the skills necessary to handle disagreements, confrontations, or potentially volatile interactions in a calm and professional manner. This training enables them to maintain a safe environment, ensuring that issues do not escalate into more serious incidents, and it fosters a positive atmosphere for individuals in their care.

In contrast, while the other options may be useful in different contexts, they do not have a direct application to the responsibilities and challenges faced by security personnel. For instance, childcare techniques pertain specifically to caring for children, basic cooking skills are not relevant to security operations, and insurance claim processing is more aligned with administrative roles in insurance rather than security duties.