Michigan Security Guard Licensing Practice Test

What is the best course of action to take when you find people stuck in an elevator, after hours late in the evening?

1. Locate the elevator, reassure the occupants and call the elevator service company

2. Call 911

3. Attempt to force the doors open and rescue the trapped occupants

4. Call the site property manager and ask for instructions

The correct answer is: Locate the elevator, reassure the occupants and call the elevator service company

The best course of action when finding people stuck in an elevator, especially after hours, would be to locate the elevator, reassure the occupants, and call the elevator service company. Approaching the situation in this manner takes into account the immediate safety and emotional well-being of those involved, as well as transfers the responsibility of resolving the issue to trained professionals. Attempting to force the doors open or depend on untrained help could potentially put individuals at greater risk. During any emergency situations, it's crucial for security personnel to maintain a professional demeanor, remain calm, reassure those affected that help is on the way, and let experts handle the situation. Elevator service companies have the necessary knowledge and equipment to safely rescue people from stuck elevators. While emergency services may be necessary in some circumstances, in general a stuck elevator doesn’t constitute an immediate life-threatening situation, and hence, it's considered best practice to contact the elevator service company first. This procedure minimizes potential harm and ensures a faster, more efficient resolution. Also, the actions align with the role of a security guard which is to maintain safety, display professional behavior, communicate effectively and liaise with appropriate services or authorities when needed.